Government Letters
We explain official Dutch letters in plain language and help you respond.
Letters from the Belastingdienst, gemeente, UWV, CJIB, DUO or an insurer are written in formal Dutch and often have a deadline. Not understanding one can cost you money.
We read the letter with you and explain in plain language what it says, what is being asked and what the deadline is. Then we help you prepare a response or the next step.
We explain and assist — we are not lawyers and do not give legal advice. If your case needs a lawyer or an official legal-aid organisation, we say so honestly.
What this service includes
- Reading and explaining the letter in your own language
- Explaining the deadline and what happens if you do nothing
- Help preparing a reply, form or objection where that is the normal procedure
- Calling or writing to the organisation together with you
- Sorting several letters and explaining which one matters first
Documents to bring
- The letter or letters themselves (paper or a clear photo)
- Passport or ID card
- BSN
- Any earlier letters about the same subject
- DigiD, if the reply has to be sent online
Depending on your personal situation, extra documents may be needed. We tell you what to bring before we meet.
How it works
- 01
Send or bring the letter
Show us the letter and tell us what worries you.
- 02
We explain it
We go through it line by line in your language.
- 03
We plan the response
We explain the options and the deadline.
- 04
We help you respond
We help you send the reply or make the call.
Questions about this service
Something else? Send us a WhatsApp or Instagram message. We answer in your language.
This page is general information from NL Assist, not legal or tax advice. Rules and amounts are set by the Dutch government and can change. We always check the official requirements for your own situation.
Agreement to our terms: By requesting, booking or using any of the services offered by NL Assist, you confirm that you have read, understood and agree to our Terms & Conditions, Privacy Policy and Cookie Policy. NL Assist provides administrative assistance only and is independent from any government body.
Disclaimer: NL Assist provides administrative assistance with Dutch administrative procedures, including document preparation, translation support and application assistance. NL Assist does not provide legal advice, tax advice, tax consultancy, immigration advice, financial advice, insurance advice, official government representation or any other regulated professional services. All information and assistance provided by NL Assist is based on the information supplied by the client and is intended solely to support administrative procedures. Government authorities and other competent organisations remain solely responsible for all decisions regarding applications, tax returns, allowances, permits and other official procedures. NL Assist cannot influence, guarantee or expedite these decisions. NL Assist is an independent administrative assistance service and is not affiliated with, endorsed by, authorised by, or acting on behalf of the Dutch Government, the Belastingdienst, IND, DigiD, UWV, municipalities, banks, health insurers or any other public authority or private organisation. Any references to government authorities, organisations or third parties are provided solely to describe the administrative services with which NL Assist assists its clients.
Book an in-person appointment
Send us a WhatsApp, Instagram or email message. We answer in your language.
Home visits
€10 within 10 km, then €0.50/km. We come to you.
Evening & weekend
We can meet after work or on weekends.