Terms & Conditions – NL Assist

These terms apply to limited administrative guidance supplied by NL Assist, KVK 42129958, VAT NL005518037B91. Contact: info@nl-assist.com, +31 6 2043 3030, https://nl-assist.com.

NL Assist explains administrative steps and terminology. The client personally enters every piece of information on the client’s own device, checks it, chooses all options, signs or approves, and submits it directly to the relevant authority, bank, insurer or other provider.

NL Assist does not log in, complete or type into forms, upload documents, store copies for the service, sign, approve, submit, or act on the client’s behalf. The client remains responsible for their information, choices and decisions.

NL Assist is independent, is not a government body and is not affiliated with or acting for any authority, bank, insurer or other provider. NL Assist provides no legal, tax, immigration, financial, insurance or other regulated advice and does not assess eligibility or represent clients.

Clients must never provide DigiD usernames or passwords, authentication codes, BSN, identity-document copies, bank login details or other access credentials. Clients enter any required sensitive details directly into the official service themselves. NL Assist does not request, receive, record, store or use such credentials.

A website form, WhatsApp message, email or call is an enquiry only and is not a booking, acceptance or contract.

NL Assist responds with the specific scope, total price including any agreed travel surcharge, timing and payment details. A contract starts only when both sides accept that quote or confirmation in writing. Work or a visit does not begin before that acceptance.

Advertised prices include 21% BTW. Income tax guidance is €50 per tax year; Zorgtoeslag guidance €40 per tax year; DigiD, municipality and car-paper guidance €40 each; bank-office guidance and translation is €50 for the first hour and €50 for each following hour.

A home visit has a travel surcharge of €10 within 10 km, then €0.25/km. NL Assist quotes the applicable total in advance; the client must accept it in writing before the visit. No unagreed fee is charged.

Authorities and providers alone decide eligibility, refunds, amounts, registrations, accounts, insurance, processing times and outcomes. NL Assist cannot promise, influence, expedite or guarantee any result. Zorgtoeslag is a monthly government healthcare allowance, not a refund of insurance premiums.

The client must provide accurate information, review every entry and option, observe official deadlines and retain their own records. For vehicle matters, the client selects and arranges any insurance; NL Assist does not recommend, compare, arrange or sell insurance.

A consumer may cancel an appointment or withdraw from a distance or off-premises contract by sending a clear statement to info@nl-assist.com. Statutory rights, including the usual 14-day withdrawal period where applicable, remain fully available.

Model wording: “I hereby withdraw from the contract for [service], agreed on [date]. Name: [name]. Address: [address]. Date: [date].” The consumer may use this wording but is not required to do so.

NL Assist will not begin during an applicable withdrawal period unless the consumer expressly requests early performance in writing. If the consumer validly requests early performance and later withdraws, a proportionate amount may be payable for work already performed, where the law permits. Nothing in these terms removes mandatory consumer rights.

Payment follows the timing stated in the accepted written quote or confirmation. Questions or complaints can be sent to info@nl-assist.com and will be handled within a reasonable time. Personal data is handled under the Privacy Policy.

NL Assist will perform the agreed guidance with reasonable care. Nothing excludes liability or rights that cannot legally be excluded or limited. NL Assist is not responsible for third-party decisions, outages, delays, or consequences of inaccurate or incomplete client information, except where mandatory law provides otherwise.

Delay caused by circumstances reasonably outside a party’s control will be communicated as soon as reasonably possible. Statutory remedies remain available.

Dutch law applies. A consumer keeps any mandatory protection of the law that applies to them. Disputes may be brought before the competent court. The version accepted with the written quote or confirmation applies to that contract; later website changes do not retrospectively alter it.