Terms & Conditions – NL Assist

These Terms & Conditions apply to all services provided by NL Assist.

By using our services, you agree to these Terms & Conditions.

NL Assist provides administrative assistance to individuals living in the Netherlands.

Our services may include:

• assistance with Dutch income tax returns;
• assistance with DigiD procedures;
• assistance with municipality procedures;
• assistance with government forms;
• assistance with healthcare allowance (Zorgtoeslag) applications;
• assistance with other Dutch allowances;
• translation and explanation of administrative documents;
• explanation of official Dutch correspondence;
• appointment assistance with Dutch authorities.

NL Assist does not provide:

• legal advice;
• tax consultancy;
• immigration consultancy;
• financial advice;
• insurance advice;
• certified translations;
• representation in legal proceedings;
• any other regulated professional services.

Government authorities remain solely responsible for all decisions regarding applications, tax returns, allowances and official procedures.

Clients agree to:

• provide complete, accurate and truthful information;
• provide all documents required for the requested service;
• review all documents before submission;
• immediately inform NL Assist if any information changes;
• verify that all submitted information is correct.

The client remains responsible for the accuracy of all information provided.

NL Assist assists clients in completing administrative procedures based on the information provided by the client.

NL Assist prepares documents and applications but does not make decisions on behalf of government authorities.

Any approval, rejection, refund, allowance or official decision is determined solely by the relevant Dutch authority.

All prices displayed on the website include VAT unless stated otherwise.

Prices may be updated without prior notice.

The price agreed at the time of booking remains applicable to that service.

Payment is due immediately after completion of the service unless otherwise agreed in writing.

An invoice is issued for every service provided.

Accepted payment methods will be communicated before or during the appointment.

Appointments are available by prior agreement.

Clients should arrive on time and ensure they have all required documentation available.

If a client is unable to attend, they should notify NL Assist as soon as reasonably possible.

Clients may cancel an appointment at any time.

If work has already started before cancellation, NL Assist reserves the right to charge for work already completed.

NL Assist treats all client information confidentially.

Personal data is processed in accordance with the Privacy Policy.

Client information is never sold to third parties.

NL Assist performs all administrative services with reasonable care and attention.

However, NL Assist is not responsible for:

• incorrect, incomplete or misleading information supplied by the client;
• decisions made by government authorities;
• delays caused by government authorities or third parties;
• changes in legislation or government policies;
• technical failures outside the control of NL Assist;
• losses resulting from inaccurate information supplied by the client.

To the extent permitted by Dutch law, any liability of NL Assist is limited to the amount paid by the client for the specific service giving rise to the claim.

NL Assist cannot guarantee:

• approval of applications;
• approval of tax returns;
• approval of healthcare allowance applications;
• approval of other allowance applications;
• tax refunds;
• government decisions;
• processing times;
• specific outcomes.

Government authorities make all final decisions.

If you are dissatisfied with our services, please contact us first.

Complaints may be submitted by email to:

Email

info@nl-assist.com

NL Assist aims to respond within 14 calendar days.

The processing of personal data is governed by our Privacy Policy.

By using our services, you acknowledge that your personal data may be processed as described in the Privacy Policy.

All content published on the NL Assist website, including text, logos, graphics and branding, remains the property of NL Assist unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

NL Assist reserves the right to update these Terms & Conditions at any time.

The latest version will always be published on this website.

These Terms & Conditions are governed exclusively by the laws of the Netherlands.

Any disputes shall be submitted to the competent Dutch court, unless mandatory law provides otherwise.