Privacy Policy – NL Assist

NL Assist provides administrative assistance to individuals living in the Netherlands.

Business Name

NL Assist

KVK Number

42129958

VAT Number

NL005518037B91

Email

info@nl-assist.com

Website

https://nl-assist.com

NL Assist is a home-based business. The registered address is a private residential address and is therefore not published on this website. It is available to authorities and, where legally required, on request.

For the purposes of this Privacy Policy:

• "NL Assist", "we", "our" or "us" refers to NL Assist;
• "Client", "customer" or "you" refers to any individual using our services or visiting our website;
• "Personal data" has the meaning given in the General Data Protection Regulation (GDPR).

This Privacy Policy explains:

• what personal data we collect;
• why we collect it;
• how we use it;
• who may process it on our behalf;
• how we protect it;
• how long we keep it;
• your rights under the General Data Protection Regulation (GDPR).

NL Assist is committed to handling your personal data carefully, securely and transparently.

NL Assist provides administrative assistance for individuals dealing with Dutch administrative procedures.

Examples of our services include:

• assistance with Dutch income tax returns;
• assistance with DigiD procedures;
• assistance with municipality procedures;
• assistance with government forms;
• explanation of official Dutch correspondence;
• assistance with healthcare allowance (Zorgtoeslag) applications;
• assistance with other Dutch allowances;
• translation and explanation of administrative documents;
• appointment assistance with Dutch authorities.

NL Assist does not provide legal advice, tax advice, tax consultancy, immigration advice, financial advice, insurance advice, official government representation or any other regulated professional services.

Government authorities remain solely responsible for all decisions regarding applications, tax returns, allowances and official procedures.

Depending on the requested service, we may process:

• full name;
• address;
• telephone number;
• email address;
• date of birth;
• BSN (Citizen Service Number);
• passport or identity card;
• residence permit;
• bank account number (IBAN);
• annual income statements (Jaaropgave);
• payslips;
• Belastingdienst correspondence;
• municipality correspondence;
• healthcare insurance information where required;
• other documents necessary to perform the requested administrative service.

We process only the minimum amount of personal data necessary to provide the requested service.

Your personal data is processed only to:

• provide the requested administrative assistance;
• communicate with you;
• prepare invoices;
• maintain our business administration;
• comply with Dutch legal obligations;
• respond to your enquiries;
• handle complaints and, where necessary, defend legal claims.

Your information is never processed for purposes unrelated to the requested service.

Under the General Data Protection Regulation (GDPR), NL Assist processes personal data only where there is a lawful basis.

Depending on the service requested, we rely on one or more of the following legal bases:

• performance of a contract;
• compliance with a legal obligation;
• your consent;
• legitimate interests necessary for operating our business, handling complaints and defending legal claims, while respecting your rights.

NL Assist processes only the personal data that is necessary to provide the requested administrative assistance or to comply with legal obligations.

We do not intentionally collect unnecessary personal information.

NL Assist never requests, stores or retains:

• DigiD usernames;
• DigiD passwords;
• SMS verification codes;
• authentication codes.

Clients always log in to DigiD themselves using their own device while receiving administrative guidance where requested.

To operate this website and our administration, we use a small number of carefully selected, trusted third-party service providers acting on our behalf as processors. They may only use the data to provide their service to us.

The categories of providers we currently use are:

• a trusted third-party website hosting and application platform provider, for hosting this website and the request form;
• a trusted third-party database and backend platform provider, for securely storing website form submissions;
• a trusted third-party email delivery provider, for sending the notification email that results from the website request form;
• our own email provider, for regular correspondence with you;
• a trusted third-party website analytics provider, used only after you have consented to analytics cookies.

Analytics is only activated after your consent, and your consent choice is passed on to the analytics provider. You can withdraw your consent at any time. For more information, please see our Cookie Policy.

We do not sell personal data and we do not share personal data for marketing purposes.

We aim to keep personal data within the European Economic Area (EEA). Some of our service providers are established outside the EEA or may use infrastructure outside the EEA.

Where personal data is transferred outside the EEA, we rely on the safeguards required by the GDPR, such as European Commission adequacy decisions or Standard Contractual Clauses, together with additional technical and organisational measures where appropriate.

NL Assist never sells your personal data.

Your information is shared only:

• when necessary to perform the requested administrative service, for example with the Belastingdienst, your municipality or your health insurer;
• with the service providers described above, acting on our instructions;
• where required by Dutch law;
• where necessary to establish, exercise or defend legal claims.

We do not share personal information for marketing purposes.

Client information is stored using appropriate technical and organisational security measures, in line with the state of the art and the risk involved.

These measures include:

• HTTPS encryption for all traffic to and from this website;
• secure storage of digital files and of printed documents;
• restricted access on a need-to-know basis, following the principle of least privilege;
• password-protected business devices;
• two-factor authentication where available;
• regular software and security updates;
• encrypted backups where implemented.

Only authorised persons have access to client information. While no method of electronic storage or transmission can be guaranteed to be completely secure, NL Assist implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

We keep personal data no longer than necessary for the purposes described above, or than required by law. As a practical guideline:

• Invoices and accounting records: retained for 7 years, in accordance with Dutch tax legislation;
• general enquiries that do not lead to a service: up to 12 months;
• tax documentation: only as long as legally required for the relevant tax years;
• inactive client records: only as long as necessary for legal obligations and dispute resolution;
• website request form submissions: up to 12 months, unless they become part of a client file.

When documents are no longer required, they are securely deleted or securely destroyed.

Communications and submitted documents may be retained where reasonably necessary to comply with legal obligations, to defend legal claims or to resolve disputes and complaints.

Such data is kept separate where practicable, is used only for that purpose, and is deleted once it is no longer needed. This always takes place in accordance with the GDPR.

Our website uses cookies and similar technologies that are necessary for the proper functioning of the website.

Non-essential cookies (such as analytics or marketing cookies) are only placed after you have given your consent, and you can withdraw your consent at any time.

For more information, please refer to our Cookie Policy.

Under the GDPR you have the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion where legally possible;
• request restriction of processing;
• object to processing where applicable;
• request a copy of your personal data (data portability);
• withdraw your consent where consent is the legal basis for processing;
• lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

You can exercise your rights by contacting us using the details in this policy. We respond within one month. To protect your data we may need to verify your identity first.

NL Assist does not use automated decision-making or profiling that produces legal or similarly significant effects for clients.

NL Assist may update this Privacy Policy from time to time to reflect changes in legislation, our services or business operations.

The latest version will always be available on this website.

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.

Business Name

NL Assist

KVK Number

42129958

Email

info@nl-assist.com

Website

https://nl-assist.com